Shipping Policy Live Arrival Guarantee The Live Arrival Guarantee is only valid if FedEx Overnight Shipping is selected. We stand behind the quality of our fish. If your Discus arrives DOA (Dead on Arrival), please follow these instructions: Contact Us: Email us at info@mermaidaquariums.com within 2 hours of the first delivery attempt. Provide Evidence: Send 2 clear pictures—one inside the bag and one outside (on a napkin). Store Credit: Once verified, you'll receive a store credit minus the shipping cost. Important Notes: If the package is returned to us (Mermaid Aquariums) for any reason, the DOA claim will be voided. Shipping costs are never covered or refunded. Returns & Cancellations No Returns: We do not accept any fish returns. Once the fish (Discus, Angelfish and other fish) is placed in your tank, we are no longer responsible. Cancellations: Any order cancellations will incur a 20% service charge. No exceptions. Incorrect Fish: If you receive the wrong fish, please contact us within 24 hours. If the fish you paid for is more expensive, we'll refund the difference and offer a 10% discount on your next order. Shipping costs are non-refundable. Quarantine Policy All Discus are quarantined for up to 3 weeks, treated for parasites, and dewormed. You must quarantine all new arrivals for at least 4 weeks, but for extra precaution, we recommend at least 10 days. This helps your new fish adjust and build immunity while preventing potential health issues or aggression from tankmates. Wholesale Customers For Wholesale Orders, a DOA claim can only be used once per transaction. If your first order is DOA, we'll replace it, but the second order will not be eligible for a DOA guarantee or wholesale discount. You’ll receive a store credit for the DOA, but the second order will not qualify for the discount. Important Reminder: If there are delays with USPS or FedEx, DOA claims are void. Please file a claim directly with them.